Blog
Thoughts on tech, AI, philosophy, and everything in between.
Starting a Podcast and setting up OBS on Mac OS with Zoom Audio
A step-by-step guide to setting up OBS with Zoom audio on Mac OS for podcasting and streaming.
Managed Services: What is it and what makes it successful?
A deep dive into managed services — what it is, why companies invest in it, financial models, and how to build a successful practice.
Migrating from IT Service Management to Customer Service Management - the "right" way
A phased approach to migrating a ServiceNow ITSM instance to Customer Service Management, focusing on the Context Security Plugin and roles.
Avoiding the ServiceNow Snowflake Problem - Roles, Users, Groups, Portals, Menus
Tips for making your ServiceNow instance scalable — setting up roles, users, groups, portals, and menus the right way.
Importing a million records daily in ServiceNow Part 2 (Pre-Quebec)
A more efficient approach to importing millions of records in ServiceNow using concurrent import sets and temporary data sources.
Importing a million records daily in ServiceNow (Pre-Quebec)
Lessons learned building a high-performance scripted REST endpoint and import set pipeline for million-record daily imports in ServiceNow.
Saying Goodbye
Why do we make it weird to say goodbye? Reflecting on goodbyes, memories, and moving on.
Forestry.io
Trying out Forestry.io as a CMS for my Hugo site — first impressions on block quotes, bullets, and code blocks.
First Post
Reflecting on how much easier it is to build a website and write content today compared to 2012.